FAQ

Apply wall stickers only after checking the instructions for the selected product.

1. Measure the installation area and plan the position.
2. Make sure the surface is smooth, clean, dry, stable and fully cured.
3. Remove dust and grease using a method suitable for the surface.
4. Apply gradually and smooth the material with a clean soft squeegee or cloth.
5. Check the edges and follow any product-specific waiting period before cleaning.

Material and application methods vary, so the individual product page remains the main source of instructions.

Some wall decals can be removed, but the result depends on the adhesive, paint, wall preparation, installation time and environment. A universal residue-free or damage-free result cannot be guaranteed.

• Check the selected product page for removal guidance.
• Test a discreet area when the paint or surface condition is uncertain.
• Remove slowly and stop if the paint begins to lift.
• Do not assume that an adhesive decal can be reused unless the listing explicitly says so.

Adhesion on textured walls is less predictable than on smooth surfaces. Fine texture may work with some materials, while pronounced texture can reduce contact and cause lifted edges.

• Compare the surface with the requirements on the product page.
• Test a small sample when possible.
• Do not install over loose paint, dust, grease or uncured paint.
• Contact Decords with a close-up photo when the texture is uncertain.

Use a wall sticker in a bathroom or outdoors only when the individual product listing confirms suitability for that environment.

• Bathroom use depends on moisture, condensation, cleaning and distance from direct water.
• Outdoor use depends on the vinyl, print protection, surface, temperature and weather exposure.
• Apply only to a clean, dry and compatible surface.
• Do not treat a general indoor wall decal as an exterior product unless stated.

Wall stickers can be used as room decoration, but they are not toys. Check the material and intended use on the individual product page.

• Keep decals, backing paper and small separate elements out of a child’s reach.
• Do not place loose elements where a baby or child can pull them off.
• Apply only to a stable, clean and compatible surface.
• For specific allergy, sensitivity or certification requirements, contact Decords before ordering.

Yes. Many Decords products offer choices for size, colour, text, name, logo or uploaded artwork.

• Select only the options shown on the product page.
• Check all spelling and contact details before submitting the order.
• Use the best available artwork or image file.
• For an option not shown in the listing, contact Decords with the required dimensions and a reference image before ordering.

No removal method can guarantee that every painted surface will remain unchanged. Paint age, preparation, adhesion, wall condition and installation time all affect the result.

1. Test a discreet area if the surface is uncertain.
2. Warm a small section gently only when the product instructions allow it.
3. Lift an edge and peel slowly at a low angle.
4. Stop if paint or wallpaper begins to lift.
5. Use only a cleaning method compatible with the underlying finish.

Applying a decal over wallpaper is possible only when the wallpaper is smooth, clean, firmly bonded and compatible with the adhesive. Removal can damage or lift wallpaper.

• Test a discreet area first.
• Avoid loose, delicate, textured or recently installed wallpaper.
• Check the product-specific surface guidance.
• Choose another installation surface when preserving the wallpaper is essential.

Decords offers free worldwide shipping on every product, with no minimum order. Orders are generally produced within 1–3 working days before dispatch.

• Current delivery estimates are shown during ordering.
• Available delivery methods depend on the destination and selected product.
• Tracking details are provided when the chosen shipping service includes tracking.
• Contact Decords before ordering when delivery by a specific date is essential.

The lifespan of a wall sticker depends on the material, surface preparation, installation quality, sunlight, heat, humidity and cleaning.

• Use the durability information on the selected product page.
• Apply to a smooth, clean, dry and fully cured surface.
• Keep indoor products away from direct heat and unsuitable moisture exposure.
• Choose an exterior-rated product only when the listing confirms outdoor suitability.

After a returned item is received and inspected, an approved refund is sent to the original payment method. The time needed for the payment to appear depends on the bank or payment provider.

• Decords sends a confirmation when the refund is processed.
• Original and return shipping treatment follows the current return policy.
• Contact Decords with the order number if you need a status update.

Contact Decords before returning an item and include your order number. Eligible items must be returned within 90 days of receipt in the same condition, unused and with the original packaging.

1. Confirm that the item meets the return conditions.
2. Request the current return instructions and address.
3. Pack the item securely in its original packaging.
4. Keep proof of shipment until the return is completed.

Return shipping costs are the buyer’s responsibility, and Decords does not provide a return shipping label, unless Decords confirms otherwise for the specific case.